Reports and dashboards
The FM360AI dashboard opens on what is urgent: critical tickets by how soon they are due and every ticket by time left on its SLA. Behind it sit reports for tickets, work plans, assets, inventory, vendors and budgets.
Swipe the screenshot to see all of it.
The problem
If answering a simple question means exporting three lists and building a pivot table, the question is usually not asked.
What FM360AI does
Asset history, performance, lifecycle, utilisation and transfer analytics; low stock alerts and inventory analytics; maintenance and service analytics; and work plan overview, backlog and ticket integration reports.
Swipe the screenshot to see all of it.
Vendor performance dashboards and scorecards, budget utilisation, cost analysis, building-wise expense, budget analytics and petty cash reports.
Swipe the screenshot to see all of it.
The dashboard is laid out in zones. Urgent actions come first: critical tickets that are overdue, urgent or due soon, and an SLA watch. Then the live counts of open tickets, SLA breaches and pending requests, then team workload and bookings, then closure trends, expenses, work plans and vendors.
Click a number and you are looking at the tickets or requests it counts, already filtered. Which zones a person sees is set by their role's permissions.
Ticket performance, SLA compliance, SLA and response time, agent performance, assignment and workload, and escalation and forwarded request reports.
Most reports export to Excel, PDF or both, so the figures can go into the pack your management already reads.
How it works
Open the dashboard and deal with what is overdue or about to be.
Watch team load and reassign before someone is swamped.
Review SLA compliance and the backlog by priority.
Export performance, budget and vendor reports for management.
The scope and limits of this part of the product, so there are no surprises later.
Yes. Dashboard zones are controlled by permissions, so a supervisor can be shown the operational zones while an operations head also sees finance and vendor snapshots. The mobile app has a separate dashboard for each management role.
Ticket performance, SLA compliance, agent performance, budget utilisation, cost analysis, work plan reports, low stock alerts, inventory analytics, asset history, performance, lifecycle, utilisation and transfer analytics, budget analytics and petty cash reports export to Excel, PDF or both.
Not inside the product today. The reports are fixed, with filters, and most can be exported to Excel if you want to analyse the data further.
The dashboard reads current data each time it loads and has a refresh button. Every tile links to the filtered list behind the number.
Tell us how requests reach your team today and what you maintain. We will walk you through the product on a call, using the workflows that matter to you.
