For schools and campuses
FM360AI gives teachers and staff a way to report that takes seconds, and gives the facilities team one ordered list instead of a day of messages, calls and corridor conversations.
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The situation
Teachers, administrators and support staff all report problems, and none of them should need training to do it.
Planned maintenance and cleaning must run to a timetable that does not disrupt teaching.
Many campuses have distinct sections, each with its own supervisors, buildings and approval lines.
Events, exams and activities compete for the same spaces, and facilities must prepare each one.
Who is on site outside working hours needs to be approved and known to security.
How FM360AI helps
A teacher sends a WhatsApp message or email, or opens the app and describes the problem with a photo. FM360AI creates the ticket, classifies it and tells them the ticket number.
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Tickets, areas, roles, technicians and approval workflows can each belong to a section, so each supervisor sees and handles their own part of the campus while management sees all of it.
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Maintenance and Services are separate modules with their own checklist templates, schedules and calendars. Fire pumps, water tanks, buses and air conditioning follow their service intervals; cleaning rounds follow theirs.
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Staff book shared spaces with the grade or class and the event, and facilities can raise the preparation work from the booking. Teachers who need to be on site outside hours request it, and the request passes through their manager and HSE to security.
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In practice
An example of how the pieces fit together on an ordinary day.
She sends a photo and a voice note by WhatsApp. A plumbing ticket is opened with the location and she receives the ticket number.
He sees the new ticket on his phone, assigns a plumber and returns to the morning round.
The quarterly fire pump check appears as a ticket with its checklist, assigned to the maintenance team.
Before and after photos are attached and the checklist completed. The supervisor reviews and closes the ticket; the teacher is asked to rate the work.
A coordinator books the auditorium for an assembly. Facilities approve it and raise a ticket to set up the seating.
A teacher approved to work late shows the QR code in her app; the guard scans it and the visit is recorded.
Where it suits well, and what it does not cover today.
Yes. They can send a WhatsApp message to the number your team links, or email a facilities mailbox. Those who prefer an app can use the requester app, which also covers room bookings and after-hours access.
Yes. Tickets, locations, roles, technicians and approval workflows carry a section, and ticket lists are scoped to the section of the person viewing them, while managers and administrators can see across sections.
Vehicles can be registered as assets with their own category, checklist template and recurring service schedule, so that periodic servicing raises tickets in the same way as building equipment.
Yes. Any area you mark as bookable can be requested for one or more dates and times, with the event and the grade or class. Clashes are shown before the request is submitted and each booking goes through approval.
The web console is available in English and Arabic with a right-to-left layout. Messages sent in Arabic are understood by the AI intake. The mobile apps are in English.
Tell us how requests reach your team today and what you maintain. We will walk you through the product on a call, using the workflows that matter to you.
